An order or shipping question
Orders placed by 3 pm Pacific on a business day ship the same day from Las Vegas; most U.S. orders arrive in 3 to 5 business days.
Contact
How can we help?
A member of our team answers every call and email.
What do you need?
Start with the one that fits
Auto-ship: change, pause or cancel
Every auto-ship order is 10% off. Pause, skip or cancel anytime; the help page walks through each step.
Which product fits my pet?
Book a free half hour with a product specialist on Google Meet. Or take the two-minute quiz and we'll tell you which of our products fit your pet, and why.
Returns and our guarantee
The 120-Day Worry-Free Guarantee: a full refund of the product cost within 120 days of delivery, even if the container is empty.
Reach us directly
Phone, email or mail
- Toll-free
- (877) 816-6500
- Local
- (702) 228-0097
- Hours
- Monday to Friday, 7 am to 5 pm PacificOutside those hours, leave a message and a member of our team calls back within one business day.
- [email protected]
- Mailing address
- Nzymes, a division of BioPet, Inc.8298 Arville Street, Suite 103
Las Vegas, NV 89139 - Video help
- Our YouTube channel
Amazon orders. We're glad to help with product questions on an Amazon order; order, shipping and refund questions go through Amazon's order page. Email us with the subject "My Amazon order".
Stores. Looking for a store that carries Nzymes? Find a retailer. Want to carry Nzymes in your store? Stan heads our dealer program: book a call with Stan or email us with the subject "Carrying Nzymes in my store".
Quick answers
The five we hear most
How do I start auto-ship?
On any product page, choose Auto-ship before you add to cart and pick how often you want it. Every auto-ship order is 10% off, and you can pause or cancel anytime. Auto-ship help →
Can I pause or cancel?
Yes, anytime. Sign in at account.nzymes.com to manage auto-ship: pause, skip or cancel. Or phone us and a member of our team will do it for you.
How long does shipping take?
Orders placed by 3 pm Pacific on a business day ship the same day from Las Vegas. Most U.S. orders arrive in 3 to 5 business days, and shipping is free on orders of $65 and up. Shipping policy →
What is the guarantee?
The 120-Day Worry-Free Guarantee. If a product is not right for your pet, contact us within 120 days of delivery for a full refund of the product cost, even if the container is empty. Returns and refunds →
Will a picky eater take it?
Most pets do. The treats are naturally flavored and most pets take them from your hand. The granules sprinkle over food, or mix into something your pet already likes. Still unsure? Book a free consultation →
Looking for something else? See all our frequently asked questions →
Free consultation
Talk it through with a member of our team.
Talk it through with a member of our team.
It's free.
About 30 minutes on Google Meet with a product specialist. Tell us about your pet, what they eat and what you've tried; we'll help you work out where to start.
The consultation is a scheduled half hour, so you get real time and real answers. It's free, and it always will be.
Mike · Stan · Brenda · Kara
- 120-Day Worry-Free GuaranteeFull refund of the product cost, even if the container is empty.
- Family-owned since 1999Started for one dog with seizures.
- Free shipping over $65On every order in the US.
- 50,000+ reviewsSince 1999. Read more reviews →