Questions pet parents ask us.
Short answers, with a link to the full page when you want more. If yours is not here, a member of our team is a call away.
What are Nzymes?
Live, whole-food supplements for pets and people, made since 1999. The foundation of the line is live sprouted soybean meal, which supplies the enzymes and antioxidants that processed food leaves out. What are enzymes →
Which product should my dog start with?
The Core Foundation: Antioxidant Treats from your hand and Sprouted Granules over the bowl. It is where we tell every family to start, whatever the concern; the targeted products are added when a dog needs more. The Core Foundation →
How long before I see a change?
Most pet parents notice something within a few days to a few weeks of daily use. Senior-dog stories build over two to three months, so give it the full 120 days the guarantee allows. Success stories →
Can I use them with my dog's food or medication?
Nzymes are whole-food nutrition, not a drug, and they go with any food. Many families use them alongside veterinary care. If your dog takes medication, a member of our team can talk it through with you. Book a free consultation →
Are they for cats and horses too?
Yes. Sprouted Granules, Bac-Pak Plus, Ox-E Drops, Tracite Minerals and Black Leaf are used for dogs, cats and horses; the dose follows the weight table on each product page. Cats →
How do I give the treats and granules?
Treats are given from your hand like any treat. Granules are sprinkled over food. The back-of-label guide on each product page gives the daily amount by weight. Antioxidant Treats →
What if my pet will not eat them?
Most pets take the treats straight from your hand. If yours is picky, the treat crumbles over food (one level teaspoon of crumble equals one treat), or mix it into a soft bite of something your pet already likes. Granules mix into any food. Sprouted Granules →
How much do I give?
It goes by weight; every product page has the dose table. New to Nzymes? Double the daily count for the first two weeks while the body restocks, then settle into the everyday dose. Shop all products →
Do I keep giving them after my pet improves?
Yes. Nzymes replace what daily food is missing, so most families keep the everyday dose going for life. Auto-ship makes that the easy part. Auto-ship help →
What is auto-ship and what does it save?
Auto-ship sends your order on a schedule you choose, monthly up to every six months, and every auto-ship order is 10% off. You are in control of every shipment. Auto-ship help →
Can I pause, skip or cancel?
Yes, anytime. Sign in at account.nzymes.com and open Manage my auto-ship, or send the request on the auto-ship help page and a member of our team will do it for you. Manage my auto-ship →
How do I change the date or the products?
The same place: Manage my auto-ship, or the request form on the help page. Requests are handled in the order they come in, and you get an email when it is done. Auto-ship help →
Do the multi-bottle savings stack with auto-ship?
Yes. Multi-bottle savings are counted per size, and the 10% auto-ship saving comes on top. The amounts are on each product page. Shop all products →
When does my order ship?
Orders placed by 3 pm Pacific on a business day usually ship the same day, from our Las Vegas warehouse. You get tracking by email as soon as it is on its way. Shipping policy →
How long does delivery take?
Most U.S. orders arrive in 3 to 5 business days. Shipping policy →
Is shipping free?
On U.S. orders of $65 and up, yes. Shipping policy →
Do you ship to Canada and overseas?
We ship to most countries. International orders go Priority Mail International (usually 5 to 10 business days) or First-Class International (7 to 14); the free-shipping threshold does not apply outside the U.S. Shipping policy →
What is the 120-Day Worry-Free Guarantee?
Give it an honest try. If you are not happy for any reason, contact us within 120 days of delivery for a full refund of the product price, even if the container is empty. It applies to products bought directly from nzymes.com. Returns and refunds →
How do I start a return?
Fill in the short return form on the returns page within 120 days of delivery. A member of our team reviews it and contacts you within two business days; often we can help on the spot. Start a return →
What is refunded?
The product price. Refunds go back to the original payment method within 3 to 5 business days after the return arrives. Damaged or wrong items are replaced at no cost, with return shipping on us. Returns and refunds →
Which Nzymes products are for people?
Six: Antioxidant Complex, Pro-B, Ox-E Drops for People, Black Leaf Tincture for People, Tracite Minerals for People, and the Ox-E Mineral Mist. Shop for people →
Are the people products the same as the pet ones?
Ox-E Drops, Tracite Minerals and Black Leaf are the same formula in people packaging. Antioxidant Complex and Pro-B are made for people only. Shop for people →
How do I reach a member of your team?
Call (877) 816-6500, Monday to Friday, 7 am to 5 pm Pacific, or email [email protected]. Outside those hours, leave a message and we call back within one business day. Contact →
What is the free consultation?
A scheduled 30 minutes with a product specialist on Google Meet, to talk through your pet and work out where to start. It is free, and it always will be. Book a free consultation →
Is there a store near me?
Many independent pet stores carry Nzymes. Search by ZIP or postal code on the retailer page. Find a retailer →
Talk it through with a member of our team.
It's free.
About 30 minutes on Google Meet with a product specialist. Tell us about your pet, what they eat and what you've tried; we'll help you work out where to start.
Or call (877) 816-6500, Monday to Friday, 7 am to 5 pm Pacific · [email protected]
The consultation is a scheduled half hour, so you get real time and real answers. It's free, and it always will be.
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