Privacy Policy

Your trust matters to us as much as your pet's wellbeing. This policy explains what information we collect, how we use it, and the choices you have. We keep it as plain as we can.

Last updated: June 15, 2026 Applies to: nzymes.com and our customer communications
★ The short version

We collect what we need to take your orders, support your pet, and send guidance you asked for. We do not sell your personal information for money. You can opt out of marketing and targeted ads at any time, and you can ask us to access or delete your data.

01Who we are

This site, nzymes.com, is operated by BioPet, Inc. ("Nzymes," "we," "us," or "our"). When we mention "personal information," we mean information that identifies, relates to, or could reasonably be linked to you. By using our site or buying from us, you agree to the practices described here.

02Information we collect

Information you give us

  • Contact and account details such as your name, email address, phone number, and shipping and billing addresses.
  • Order information, including what you bought and your auto-ship preferences.
  • Payment information, which is processed securely by our payment providers. We do not store full card numbers on our servers.
  • Content you choose to share, such as product reviews, photos, survey or quiz answers, and messages to our support team.

Information we collect automatically

  • Device and usage data such as your IP address, browser type, pages viewed, and how you arrived at our site.
  • Cookie and similar identifiers, described in the cookies section below.

Information from third parties

  • Our service providers, such as our e-commerce, email, reviews, analytics, and advertising partners, may share information with us so we can operate the store and understand how it is performing.

03How we use your information

  • To process and deliver your orders and manage auto-ship subscriptions.
  • To provide customer support and free consultations, and to respond to your questions.
  • To send transactional messages such as order confirmations and shipping updates.
  • To send marketing and educational emails when you have asked to hear from us, which you can stop at any time.
  • To display and manage reviews, and to improve our products, content, and site.
  • To detect, prevent, and address fraud, security issues, and misuse.
  • To meet legal, tax, and regulatory obligations.

04Cookies and tracking technologies

We and our partners use cookies and similar technologies to keep the site working, remember your preferences, measure performance, and, with the appropriate choices, show you relevant ads. These generally fall into three groups:

  • Essential cookies that make the cart, checkout, and account function.
  • Analytics cookies, such as Google Analytics, that help us understand how the site is used so we can improve it.
  • Advertising cookies, such as those used by Meta and Google, that help us reach people who may be interested in Nzymes and measure those efforts.

You can control cookies through your browser settings, and many advertising partners offer their own opt-outs. Where required, we honor recognized browser-based opt-out signals such as Global Privacy Control.

05How we share information

We share personal information only as needed to run our business, and never in exchange for money. The main categories are:

  • Service providers who work on our behalf, including our store and checkout platform (Shopify), email and marketing tools (such as Klaviyo), reviews platforms (Judge.me and Trustpilot), analytics (Google Analytics), advertising partners (such as Meta and Google), payment processors, and shipping carriers.
  • Legal and safety recipients when we believe disclosure is required by law or necessary to protect rights, safety, or our business.
  • Business transfers in connection with a merger, acquisition, or sale of assets, where your information may be part of the transferred assets.

Some sharing with advertising partners for targeted advertising may be considered a "sale" or "sharing" under certain state privacy laws. You can opt out as described below.

06Your choices and rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to opt out of targeted advertising or the "sale" or "sharing" of your information. You also have the right not to be discriminated against for exercising these rights.

To exercise any of these choices, email us at [email protected] or call 1-877-816-6500. We may need to verify your identity before acting on a request. You can opt out of marketing email at any time using the unsubscribe link in any message.

07Email and SMS communications

When you sign up, we send guidance and offers we think will help you and your pet. Every marketing email includes an unsubscribe link, and you can opt out whenever you like. If you take part in any text-message program, message and data rates may apply, and you can reply STOP to opt out at any time. Transactional messages, such as order and shipping notices, are part of your purchase and are sent separately from marketing.

We do not sell, rent, or share your personal information, including your mobile phone number, text messaging opt-in status, and SMS consent data, with any third party for purposes unrelated to providing the messaging service. We may share this data with vendors who help us deliver text messages, including platform providers and phone companies. The full program terms, including message frequency, opt-out instructions, and eligibility, are on our Mobile Messaging Terms of Service page.

08Data retention and security

We keep personal information for as long as needed to provide our products and services, comply with our legal obligations, resolve disputes, and enforce our agreements. We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security.

09Children's privacy

Our site is intended for adults and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will take appropriate steps to remove it.

11Changes to this policy

We may update this policy from time to time. When we do, we will revise the "last updated" date above, and significant changes may be highlighted on our site. Your continued use of nzymes.com after an update means you accept the revised policy.

Questions about your privacy? We are happy to help.

Email [email protected] or call 1-877-816-6500 (toll-free) or 1-702-228-0097 (local).

Nzymes is owned and operated by BioPet, Inc., 8298 Arville Street, Suite 103, Las Vegas, NV 89139.

Related policies
Terms of ServiceThe basics of using our site and shop. Refund PolicyThe 120 Day Worry-Free Guarantee. Mobile Messaging TermsOur SMS and RCS program. AccessibilityOur commitment to an inclusive site. Free consultationTalk it through with our team.