Lucy Rose's story · Skin & coat · 2011

Eleven months, three diagnoses,
zero answers.

Staph, they said. Then mange. Then maybe allergies. Lucy Rose's family finally stopped waiting on the next prescription and went looking for the root.

A Labrador retriever lying in the grass with a ball, stock photo
Labrador retriever · stock photo

“She got better for three weeks, then she got worse AGAIN!
Same story over and over!”

— Amanda Collins, Lucy Rose's family · Texas
Where it started

Every medication worked. Until it stopped.

Lucy Rose is a Labrador from Texas. Just past her first birthday, in July 2011, scabs showed up on her head. They spread across her body until she was scratching, bleeding, losing hair, and refusing to swim in the pool with her family.

What followed was eleven months and two vets. A staph diagnosis and antibiotics. A sarcoptic mange diagnosis and two rounds of Ivermectin. Benadryl by the bottle. A medicated shampoo, an anti-fungal, more antibiotics. Every one of them helped for about three weeks, and every improvement collapsed the second the medication stopped. When a referral to a dermatologist went nowhere, her family took it into their own hands.

Lucy Rose's situation
  • Labrador Retriever from Texas; scabs started just after her first birthday
  • Diagnosed with staph, then sarcoptic mange, then "maybe allergies"
  • Rounds of antibiotics, Ivermectin, and Benadryl by the bottle
  • Better on every medication, worse the second it stopped
  • The real problem: yeast overgrowth in the gut
  • Started the Healthy Skin-Kit (now the Skin Rescue Bundle) in July 2012

Her mom, Amanda, wrote the whole thing down for us afterward, month by month. We can't tell it better than she does. Here it is, the way she sent it.

Amanda's account · 2012

“Around July of 2011, I began to notice scabs on Lucy's head. I didn't worry too much because she had just turned one-year-old and spent a lot of time trying to break out of the backyard and playing rough with her sister. But this time the scabs did not go away, they actually began to spread all over her body. She began to scratch, bleed, lose her hair and refused to swim in the pool and play with us.

I took her to our vet. He diagnosed her with a staph infection. The sores started to subside but came back quickly the second she was off the medications, along with terrible hair loss. A new doctor prescribed Ivermectin for what he thought was sarcoptic mange. I was skeptical, but we completed two rounds of treatment as well as taking more antibiotics.

We were also told to give her 2.5 pills of Benadryl once or twice a day. We went through a few bottles in just the first three months. It was awful. I threw away all of her dog beds, we started giving her the best food we could find and afford, no more swimming in the chlorinated pool, we attacked her recovery full force. In January I took her back, at this time we were given more antibiotics and told that sometimes Staph takes time. She got better for three weeks, then she got worse AGAIN!

This time I decided to get a second opinion. After explaining the 7-month ordeal we just went through we were prescribed a full round of antibiotics, medicated shampoo, and anti-fungal medication. For another thirty days Lucy improved, only to get worse the second she was off the medications. Same story over and over! Finally, in June 2012, I wanted a referral to the animal dermatologist in Dallas. I never heard back from his office. I was very frustrated and exhausted for Lucy. She was battling this thing and I couldn't help her. So I took this thing into my own hands.

I began researching on the internet and found blogs talking about Nzymes products and how they can help. I could not find a single negative thing anywhere on the internet. On July 19, 2012, I took the leap (of faith) and ordered the Nzymes Healthy Skin-Kit for Lucy Rose. Skeptical and frustrated I started following the instructions as close as I could.

Lucy began to show recovery in Sept. 2012. Everything the nzymes.com site says will happen, happens. She did lose more hair, she was still very itchy, and her sores oozed a lot. But now, it is amazing! I can give her a bath and her hair does not fall out at all. She still has sores but they are not nearly as widespread, her neck has stopped oozing and her hair is growing. She, on occasion, breaks the rules like stealing the full loaf of wheat bread and eating while we are at soccer practice, but for the most part, she is doing wonderful. I just ordered more Black-Leaf Tincture and the Ox-E Drops. I plan to keep her on the full regiment far past her recovery.

Thank you Nzymes for helping our sweet Lucy recover. We will keep you posted as she continues.”

— Amanda Collins & Lucy Rose · Texas

Shared with permission, lightly condensed.

What Lucy Rose's family did

One kit, better food, and the patience the site asked for.

The Skin Rescue Bundle
(Formerly called the Healthy Skin-Kit.) Ordered July 19, 2012: the same root-cause program, six products deep
Nzymes Black Leaf Tincture bottle
Part of her kit; the first thing Amanda reordered when it ran low
Nzymes Ox-E Drops bottle
The other reorder; drops in her food every day
The food rules
Amanda followed the kit's feeding guidelines as closely as she could. See our recommended foods list →
A Labrador retriever lying in the grass, stock photo
Stock photo. Lucy Rose's letter arrived without photos, so a fellow Labrador stands in for her here.
September 2012

Worse before better,
exactly as promised.

The first weeks after July 19 looked like every false start before it: more hair loss, more itching, sores that oozed. The difference is that this time somebody had told her it was coming. The body clears the yeast out the same way the trouble arrived, through the skin, and Amanda's letter says it plainly: everything the site said would happen, happened.

By September it turned. Bath day stopped costing Lucy her hair, the sores pulled back, her neck stopped oozing, and the loaf-of-bread theft at soccer practice suggests her spirit came back too. What our team tells every family starting a kit held true for her: three to seven months to get through the worst of it, several more to finish rebalancing the gut, and steady maintenance after, because the gut that got knocked over once can get knocked over again.

— "Thank you Nzymes for helping our sweet Lucy."
Story shared with permission
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Lucy Rose's family spent eleven months waiting on callbacks that never came. Ours come. Tell us what's going on with your dog's skin, what you've already tried, and how long it's been. We were built for the calls nobody else takes.

Where her kit lives today

The kit Amanda ordered is still here.

The Skin Rescue Bundle
The Skin Rescue Bundle: Sprouted Granules, Bac-Pak Plus, Ox-E Drops, Black Leaf, Skin Rescue Shampoo, and Mineral Mist

Amanda ordered the Healthy Skin-Kit in 2012. Today that kit is the Skin Rescue Bundle: the same root-cause program that turned Lucy around, now six products working inside and out.

See the Skin Rescue Bundle →
For your dog

Eleven months of medications couldn't hold.
The right answer did.

Amanda's letter is from 2012. The kit she ordered is today's Skin Rescue Bundle, and the same family, the same free customer care, and the same 120-Day Worry-Free Guarantee still come with it.